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Shipping Policy
Overview

Per United States Department of Transportation and United Nations regulations large Lithium Ion Batteries are classified as Class 9 miscellaneous dangerous goods. As a result there are special shipping requirements and costs associated with our products. Elite Power Solutions ships per US DOT Dangerous Goods CFR49 Regulations. Please note that due to these regulations we are unable to ship batteries through the postal service and as a result we are unable to ship batteries to APO and FPO addresses. Unregulated items such as battery chargers can however be shipped to these addresses.


Air shipments of large Lithium Ion Batteries are regulated by the International Air Traffic Administration (IATA).


EPS is capable of shipping per both regulation sets


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Shipping method

For standard ground shipments EPS uses UPS. Dangerous goods shipments are limited to 70lbs per package. Any orders exceeding 70lbs will likely be more economical to ship via freight.


EPS uses primarily UPS for small pack and also for freight shipments.


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UPS Shipments

UPS shipments of lithium ion batteries require special packaging and shipping documents. The shipping cost is the actual ground cost plus a flat $27.50 per box Dangerous Goods Fee. Packagings have specific weight limits so multiple boxes may be required for certain shipments depending on the number of batteries being shipped. In many circumstances it will be less expensive to bill the minimum freight cost than to use UPS Ground for small packages. There are surcharges for freight shipments sent to residential addresses. Commercial deliveries are preferred, or as an alternative option you may pick up your order at the nearest freight terminal and only pay the commercial delivery rate. Any accessorial fees such as residential delivery, liftgate delivery, inside delivery etc. not specified when ordering will be the responsibility of the receiving customer.


Expedited shipping services are also available through UPS and other carriers. These packages can only be shipped in cargo only aircraft and may have service area restrictions. If you have an urgent need please contact us for more information and pricing on expedited shipping services. Please be aware that these services will be costly and some larger cells may not be shippable via air due to the weight limitations of single packages. Air dangerous goods fees are $37.50 per package.


International shipments for batteries are available. There are certain country restrictions for large lithium ion batteries however, please contact us to find out if we can ship to your specific location. Air international Dangerous Goods fees can be as high as $58.50 per package.


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Freight Shipments

Freight shipments will be used when the shipping weight is over 150lbs or when the cost is less than using standard UPS Ground. Please specify when ordering if your shipping address is commercial or residential and if a lift gate will be required to move the pallet from the truck to the ground. Residential deliveries will be assessed $40 over the commercial delivery price and liftgate deliveries will be assessed $30 over the base commercial delivery price. All freight shipment which contains batteries will be assessed a $5 Dangerous Goods fee. This is a flat fee per shipment.

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Alaska and Haiwaii Shipments

Please contact us for shipments to Alaska or Hawaii. UPS Ground with Dangerous Goods service is not available to Alaska or Hawaii. UPS 2nd Day Air or Next Day air service is the only small package service available to these areas. The Dangerous Goods fee for these shipments is $37.50 per box in addition to the 2nd Day air charges. Freight service may available to these areas, but transit times will be long. Some of these shipments can be arranged as a pick up at dock to reduce costs. Please contact us for more details and to obtain an accurate shipping quote and time in transit estimate.

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International Shipments

Please contact us for more details for international shipments.

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Shipping cost

We ship to all states in the United States and overseas. Shipping cost varies based on weight and destination zip code. If you have made payment through our website by using paypal, we will rebill you for the amount of actual shipping cost; If you choose to use wiring transfer or check, you will get an invoice from us by email including shipment cost. Or you can always e-mail us to place your order, and we will send you a quotation including shipping cost. Your order will not be shipped until we have received full payment.

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Delivery date when order is in stock

After full payment is received, your order will be shipped within 5 business days.

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Back-ordered product

A back-ordered product is a product that is temporarily out of stock. You will know a product is back-ordered prior to ordering if you see a message (in red) on the product detail page during the order process at our website. If a product you have already ordered becomes back-ordered, an e-mail notification will be sent to you. After receiving this e-mail, you can choose to wait for the item or cancel your order. Backorders remain active for 60 days. If back-ordered items are not available within 60 days, they are automatically cancelled. Five (5) days before it is scheduled to cancel, you will receive an e-mail asking you whether you would like your back-order to be extended.

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Shipment Tracking

A tracking number will be e-mailed to you after your order has been shipped. You can track your shipment activities at shipping company's website.

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Cancellation

You may cancel your order if your item has not been shipped. However you will be charged a 6% cancellation fee. If you want to cancel your order after order has been shipped, you will be charged for return shipping and 15% restocking fee.

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This document was last updated on July 16th, 2012